The friendly staff at Dermatology Associates of Concord welcomes your call and looks forward to serving you. If you have any questions about our medical and cosmetic dermatology services, please call (978) 254-1600 and speak to one of our Patient Specialists to schedule an appointment. You can also use our secure online appointment request form.
Established patients may request appointments and access their information online by using our patient portal.
For location and office information, see below:
To request your medical records, please use this Authorization for release of medical records FROM US.
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Dermatology Associates of Concord, and they will contact us.
A physician is available at night and on weekends to care for dermatologic emergencies. We ask, however, that routine problems, such as medication refills, be handled during weekday office hours so that we can refer to patient records for appropriate recommendations.
If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our Concord office at (978) 369-9023 or our Cambridge and Waltham office at (617) 354-5658. A doctor is on-call 24 hours a day. Your call will be returned promptly.
At Dermatology Associates of Concord, we accept Medicare and most major insurance plans. Please contact your insurance company or you may call our Concord office at (978) 369-9023 to find out if we accept your insurance plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept Visa, Discover, American Express and MasterCard. Due to COVID-19, we are no longer accepting cash or checks in the office. If you must pay by check, please feel free to mail your payment to us.
If you have a question related to your bill or insurance, please contact our billing specialists at (978) 369-9023 x8101.
You may also view and pay your bill online.
It is the responsibility of patients to obtain referrals from HMO primary care physicians prior to visits to our office. If a referral has not been authorized, you will be asked to sign a waiver accepting responsibility for payment.
Doctors at Dermatology Associates of Concord are affiliated with Emerson Hospital in Concord, MA and Mt. Auburn Hospital in Cambridge, MA.
Prescriptions and refills for established patients of Dermatology Associates of Concord are routinely issued during our regular office hours (see above). You can make your request by calling our main office number at (978) 369-9023. Please press Option 1.
Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care. Therefore, Dermatology Associates of Concord reserves the right to charge a fee of $75.00 for all missed appointments (no shows) and appointments that are not cancelled within a 24-hour business day advance notice.
Cancellation fees for no-shows and those who cancel with less than 24-hours’notice will be billed to the patient. This fee is not covered by insurance and must be paid prior to your next appointment. Multiple no-shows and cancelled appointments with less than 24-hours business day notice in any 12-month period may result in termination from the practice.
Thank you for choosing Dermatology Associates of Concord, Inc. for your dermatology and skin care needs. We are committed to providing you with exceptional medical care, as well as making our medical billing processes as simple and efficient as possible.
Recent shifts in the healthcare industry have resulted in insurance companies increasingly transferring costs to our patients: you, the insured. This is driving many physician practices to adopt new financial policies to enable more efficient operational processes.
Some insurance plans require deductibles, co-insurances, and co-payments in amounts not known to you or us at the time of your visit. Please take a moment to familiarize yourself with our practice's new Financial Policy.
To streamline our billing and payment systems and to provide a seamless, convenient way for patients to pay their bills, Dermatology Associates of Concord, Inc. requires all patients keep an active credit card on file with us. The credit card information is kept secure in a vault by Vantiv, our payment processor.
We will bill your insurance company first. Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office showing the amount of your total patient responsibility. You will typically receive the EOB before we do.
If you disagree with the patient responsibility balance owed, it is your responsibility to contact your insurance carrier immediately because we will charge your credit card for the amounts the insurance company notifies us as the responsibility of the patient.
Circumstances when your card would be charged include but are not limited to: co-payments, deductible and co-insurance, any noncovered services and/or denial of services, and no-show fees in accordance with our policies. Once your credit card is charged, we will send you a copy of the charge by email.
We will not seek your prior authorization to charge the amounts. Your signature on this policy IS your authorization.
We place a high priority on keeping your personal and financial information secure. With HIPAA, we are under strict rules and guidelines in terms of protecting the privacy of protected health information. Under the Payment Card Industry Data Security Standard (PCI DSS), our payment processor, Vantiv, is required to comply with very strict standards to safeguard your credit card information.
As a merchant of Vantiv, Dermatology Associates of Concord, Inc. is also required to maintain PCI DSS and HIPAA compliance. When you come to our office our staff will enter your information into our secure e-payments portal. All communications between Dermatology Associates of Concord, Inc., e-payments, your bank, and our bank are encrypted end-to-end to protect your data.
You may contact one of our Billing Representatives in advance if you would like an estimate of what your charges may be. For numerous reasons, we can only estimate the amount of your responsibility.
For instance, we cannot guarantee the remaining deductible amount will be the same as the day we perform a status inquiry and when the claim actually adjudicates with your insurance plan. Also, the services you actually receive may vary from the services estimated due to the best medical judgment of your healthcare provider.
If the credit card we have on file for you changes, please notify us IMMEDIATELY by calling the billing office at (978) 369-9023 x8101. It is not uncommon for people to change or cancel their credit cards for various reasons, including when a credit card expires.
If we run your credit card and it is denied for any reason, we reserve the right to charge an additional $35 declined card fee if we are not able to run a new credit card within 7 days. This is similar to the $35 fee that we also charge for returned checks.
We will contact you by email or leave you a phone message at the phone number you provided for us, asking you to give us a call to inform us of your new credit card number right away, in order to avoid the additional charge. We will enter the new credit card number into your file, and that will become your new card on file, subject to the same financial policy as the card you gave us in-person when you were in the office.
If there is a problem with your bill/claim and it is brought to our attention after your credit card payment processes, we will investigate it and if we owe you the amount, we will gladly refund it to the same card in a timely manner.
We understand that there are legitimate reasons that you may not have a credit card. If this is the case, you are welcome to leave an HSA (Health Savings Account) or Flex Plan Card on file. You may also pay for your estimated visit charges today with cash or a personal check. If your insurance determines there is less owed than what you pay today, we will gladly refund the difference owed in a timely manner.
FAQs about Our Credit Card on File Policy
Yes, to be fair, we must apply this policy to all our patients. If you do not want to leave your credit card on file on the day of your visit, you may still be seen. You will need to pay in full for that day's estimated charges by credit card, check, or cash.
Your estimated charges are calculated based on your active insurance plan's co-payment, co-insurance, and deductible, as well as the presence of a referral, if one is required. We will still submit your charges to insurance as a courtesy. We will gladly refund any amount not owed by you after insurance has processed your claim.
More deductible plans and higher co-payments and co-insurances make it necessary to create a financial policy that includes credit cards on file. Patient accounts that we send to collections drive up costs for everyone. Reducing unnecessary costs and staff time helps us to serve you better. For those who always pay on time, nothing changes about how much you end up paying.
We do not keep any credit card, debit card, or HSA/FSA card information on file in our office, or on any of our computers. We use a secure, compliant gateway as required by payment card industry regulations. We cannot see your card number - only the last four digits. There is no way to export the number out of our system. It can only be used to process a payment in our practice management system.
Your card will only be charged if your insurance company does not cover the full amount of your visit. Your insurance company tells us what your responsibility is and what you will be charged.
After your appointment, you will receive an Explanation of Benefits (EOB) from your insurance company that will tell you what you are responsible for. We receive the same letter typically within 20-30 days following your appointment.
We will review each EOB carefully and charge your credit card with the amount that is determined by your insurance to be your responsibility. You do not receive a separate bill from us. You will receive an email reminder 5 days prior to the charge on your credit card.
lf you leave us a valid email address, your receipt will be emailed. If you would like a hard copy of your receipt, please contact our billing department at (978) 369-9023 x8101.
Please contact our billing department directly to settle payment discrepancies or for other payment questions. We will always work with you to determine if there has been a mistake on your bill, and we will gladly refund you if we have made a billing error.
We will only charge you the amount that we are instructed to by your insurance carrier in your Explanation of Benefits. This policy in no way compromises your ability to dispute a charge or question your insurance company's explanation of benefits.
Yes, all of the doctors at Dermatology Associates of Concord, Inc.are aware of this Policy and have reviewed and approved it.
Dr. Anne Allan and Dr. Elizabeth Lester are our pathologists. If you have a biopsy or other skin surgery, your specimen is typically sent to our lab for processing and analysis. Please talk with your doctor if you have questions about this.